CSOS Signing Application FAQs
I don't believe I have the required software installed, what should I do?
I need additional help! What should I do?
Live Support is Available
First Veterinary Supply provides web support from 9:00am to 5:00pm EST Monday through Friday:
- Email: websupport@thdg.com
- Phone: 1-800-875-0123 Option 5
I am getting the following prompt, what should I do?
Missing Permissions
Due to increased security with Java you may receive this prompt, if you do you will need to add theharvarddruggroup.com to your Java Exception List:
- Go to your windows Control Panel and then:
- If you are viewing by Category, click on Programs > Java
- If you are viewing by Name, click on Java
- Click on the security tab
- Click on Edit Site List... under Exception Site List
- Add https://www.theharvarddruggroup.com to your exception list